How to Validate
- Canada Post: call 1.800.563.0444
- Western Union: call 1.800.999.9660, option 1 (English), option 4 (info on lost/stolen/altered money orders), option 3 (altered money orders), option zero (speak to operator)
- To confirm if an investment product or salesperson are registered contact the Saskatchewan Financial Services Commission (SFSC) at 306.787.5645.
- The SFCS can also identify if the salesperson has a disciplinary history.
Inbound Credit Card Security Calls
When attempting to verify irregular card usage, credit card issuers generally must establish they are speaking to the appropriate person prior to proceeding. To do this, card issuers may ask the cardholder to verify information such as the most recent purchase, the previous payment date/amount, the statement cycle date, or an account password such as a mother's maiden name.
Cardholders should be extremely cautious when supposed credit card security personnel call and solicit their card number, CVC2, SIN, or DOB. To prevent identity theft and card fraud, cardholders must ascertain the legitimacy of security calls prior to responding to these requests:
- Advise the caller you will verify their request, obtain their toll free number, and hang up
- Obtain an authentic phone number for the card issuer from an independent source such as the back of the card, a recent statement, or from the issuer's website
- Call the issuer and ask for the loss prevention or fraud department
- Verify if the card issuer initiated the security call
If your credit card issuer confirms the call is a hoax:
- Do not respond to the scam
- Retrieve the scam phone number from your caller ID display (if available)
- Consider adding the scam phone number to a ‘blocked caller list' (inquire with SaskTel about this user-pay service)
- Report scam attempts to the Canadian Anti Fraud Centre at firstname.lastname@example.org or call 1.888.495.8501.
If your card issuer confirms the security call was legitimate:
- Ask if it is normal procedure for the issuer to solicit your DOB/SIN, card number, etc.
- Identify your concerns about the personal information being solicited by the caller
- Arrange having a password assigned to your account in lieu of DOB/SIN verification
Real Estate Agents
- To confirm that your agent is licensed call the Saskatchewan Real Estate Commission at 1.877.700.5233, or:
- Perform an online search on the SREC website at: http://www.srec.sk.ca (Online Transactions, Public Inquiries).
Saskatchewan Drivers Licenses
- Obtain signed authorization from the applicant to submit their drivers license (D/L) for authentication
- If the applicant refuses to provide authorization, decline the application.
- Call SGI at 751.1200, ask for the issuer to validate a D/L
- SGI will provide you with an RCMP contact name and phone/fax number
- Call the RCMP contact to advise you will be faxing a D/L validation request
- RCMP will review the D/L and respond, generally within one business day